Privacy Policy

……………………………………………(company number and registered office) is committed to respecting and protecting our customer’s privacy.

This policy applies where we are acting as a data controller with respect to your personal data, in other words where we determine the purposes and processing of such personal data. It captures personal data entered across all channels whether through our website, some of your rights in relation to your personal data.

This policy relates to personal information that is legally required and lists some of your rights in relation to your personal data.

This policy relates to personal information that identifies “you” meaning customers or potential customers, suppliers, individuals who browse our website and other individuals outside our company with whom we interact.

This policy is not intended for children and we do not knowingly collect children’s personal data.

Marketing Preferences

We take very seriously our responsibilities to manage your data in a secure and transparent way. We want to ensure that you are in control of your data and have made it easy to change or update your contact permissions by either contacting us in store, in person or by emailing us on ………………………………………… or online.

In any marketing emails you may receive from us we have put an “unsubscribe” button.

How to contact us

……………………………………….

Categories of personal data

Usually the data we process falls into one or more of the following categories.

Orders, Account and Billing Data: This includes information relating to your account and transactions, including payment to us and information which we need to fulfil your order, such as your name, fate of birth, address and bank account or card details, information which we collect for the purpose of the prevention of fraud, billing addresses, phone numbers and email address. Some of which we may receive indirectly as part of the payment process.

Internal Social Data: This includes information you post for publication or our website or app, such as wall posts or product ratings or reviews.

Usage Data: This includes information about your use of our website or app, and reaction to our emails and services, such as your device ID, IP address, geographical location, browser type and version, operating system, length of visit, page views and website pages viewed, as well as information about the timing, frequency and pattern of your use.

Communication Data: This includes  information contained in any communication, enquiry or complaint you submit to us regarding goods and/or services and personal data we create about you in relation to the same as well as any information in any survey you complete for us.

Marketing Data: This includes your advertising preferences, such as your preferences in receiving marketing materials from us and/or our third parties such as our marketing and media services, your name, email address, date of birth, gender, and the user ID of any social platforms you have connected with us on.

Audio and Visual Data: This includes personal data which is gathered using our CCTV installed in any of our premises or any other recording systems in the form of images, video footage and sound recording that is taken at any of our premises or locations or otherwise by us or our staff for promotions or for security.

How we use your personal data

We collect personal data about you in order to:

1. Perform our contractual duties to you including delivering orders to you, making or receiving payments, collecting money owed, supplying goods or devices to you and keeping a record of those transactions and updating you on the progress of your order.
    
2. Comply with our own legal obligations, including processing your date of birth to ensure you are over the legal age of 18 and therefore legally able to purchase alcohol.
    
3. Administer and run our business. This would include processing your internal social data for the purposes of publishing on our website or app or social media channels such as Facebook, Twitter, Instagram etc, and in our marketing materials to help us tell other customers about our services and products.
    
4. Use data analytics to identify usage trends, determine the effectiveness of promotional campaigns and advertising.
    
5. Manage our relationship including, contacting you if you have asked us to contact you by completing a Contact Form on our website, to send you important notices such as communicating changes to our terms and conditions and policies, to send you information you have requested, to email you when you have placed items in your shopping basket but not proceeded to payment, to ask you to leave a review or feedback on us, to respond to provide clarification on, or to resolve issues in relation to any enquiry you may have.
    
6. Make suggestions and recommendations to you about good and services that may be of interest to you.
    
7. Communicate with you about, and administer your participation in special events, promotions or any prize draw or competitions.
    
8. Protect our business.
    
9. Enforce or apply our terms or conditions, our terms of supply and other agreements with third parties.
    
10. To detect and prevent fraud and any other illegal activities.
     
11. Finance, restructure, sell, make ready for sale or dispose of our business including to any potential buyers or their advisers.
     

We may process any of your personal data identified in this policy where necessary for establishment, investigation, exercise or defence of legal claims whether in court proceedings or in administrative or put of court procedure.

We may process any of your personal data where necessary for the purposes of obtaining insurance coverage, managing risks or obtaining professional advice.

Personal data about other people which you provide us with

Please do not supply us with any other person’s personal data, unless we prompt you to do so. If you do share someone else’s personal data you must ensure that you have their authorisation to do so and that you are entitled to disclose that personal data.  

Where you do share another person’s personal data with us, you must ensure that the individual concerned is aware of the matters detailed I this policy.

The sources from which we obtain our personal data.

We obtain your personal data from the following sources:

1. Directly from you either in person, via email, by post, our website or by telephone.  
    
2. Via automated technologies such as CCTV or other recording systems, cookies, server logs or other means.
    
3. From someone else, such as analytics providers, our provider of customer feedback, advertising networks, search information providers, providers of technical payment and delivery services, providers of social media platforms.
    

Accuracy of personal data

Please keep us inform if your personal data changes during your relationship with u by contacting us. We will not be responsible for any losses arising from any inaccurate or incomplete personal data that you provide to us.

Providing your personal data to others

We do not and will not sell any of your personal data to any third party.

We may disclose your personal data to the following categories as an essential part of being able to provide our goods and services to you as set out in this policy.

1. To any member of our group of companies.
    
2. To our insurers and professional advisers insofar as is necessary.
    
3. To companies such as Facebook, Twitter, Instagram and other such companies as you choose to interact with.
    
4. To companies that do things to complete and get orders to you such as warehouses, bottles, order packers and delivery companies.
    
5. To our PR and marketing research agencies.
    
6. To third parties where necessary for the purpose of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties.
    
7. To HMRC, legal and other regulatory authorities.
    
8. To third parties who are considering acquiring some or all of our assets.
    
9. To law enforcement agencies.
    
10. To postal printing and mailing companies in order to deliver news and offers to you.
     
11. To our card payment service providers including Paypal.
     

Our lawful basis for processing your personal data

We are required by law to have a lawful basis to process your personal data for the purposes set out in this policy.

Where we are relying on a basis other than your consent, the lawful basis for processing personal basis will be one of the following:

1. The processing is necessary in order for us to comply with our legal obligations.
    
2. The processing is necessary for the performance of the contract to which you are a party.
    
3. Processing is necessary for the establishment or defence of a legal claim.
    
4. It is necessary for the pursuit of our legitimate legal interests.
    
5. The processing is necessary in order to protect the interests of an individual e.g. where there is a medical emergency at our premises.
    
6. It is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.
    

For some purposes it may be appropriate for us to obtain your prior consent. The legal basis of that consent is only to be used by us in relation to processing that is entirely voluntary. If we rely on your consent you may at any time with draw the specific consent you gave to us for processing your personal data. Please note even if you withdraw consent we may continue to rely on other lawful bases to process your personal data.

How long we retain your data

We will not keep your personal data for longer than is necessary. As a general rule we will not keep your data for more than seven years, we will however retain your personal data whilst you are an active customer. In certain circumstances we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, to resolve disputes and to enforce our agreement.

Your rights

You have a number of rights in respect to your personal data which are summarised below. As some of these are complex you should read the relevant laws and guidance from the regulatory authorities for a fuller explanation of those rights.

Right of access: You may have the right to confirm whether or we not we can process your personal data and, where we do, access to the personal data together with certain additional information.

Right to rectification: You may have the right to have any inaccurate personal data about you rectified or to have incomplete data completed.

Right to erasure: In certain circumstances you may have the right to request the erasure of your personal data on legitimate grounds as specified in law.

Right to restriction on processing: In some circumstances you to request the restriction of the processing of your personal data on legitimate grounds specified in law.

Right to object to processing: You may have the right to object, on legitimate grounds as specified in law to our processing your personal data.

Right to data portability: In certain circumstances you may have the right to receive your personal information in a structured, commonly used and machine-readable form.

Right to stop marketing messages: At any time you can amend your marketing preferences to reduce, remove or increase the amount we contact you.

Right to withdraw consent: You may at any time withdraw your consent to us processing your personal data.

Right to complain: If you wish to complain about how we process your personal data please contact us and we will endeavour to resolve that dispute. You may also have a right to lodge a complaint with the Information Commissioner’s Authority.

Please see httpd://ico.org.uk/concerns/ for how to do this.

Cookies

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Amendments

We may update this policy from time to time by publishing a new version on our website. You should check our website occasionally to ensure you are aware of any amendments.